Customer interaction has assumed a far greater role in digitally connected world. The volume of customer interactions for a modern organization has risen to an unprecedented number. It is now critical for a firm to streamline the way customer interactions are carried out and train the personnel in effective customer service to derive maximum customer lifetime value.
This pioneering program from one of leading B-Schools in India; IIM Rohtak, provides unique opportunity to firms as well as executives and job seekers. The program caters to very specific function and aims to allay the challenges customer facing executives face. The benefits of the program are:
Teaching through real life scenarios
Very targeted and carefully selected curriculum
No other program for the particular target from any premier B-School
Participants get an edge in very crowded and competitive space
IIM Rohtak is the 8th IIM to be established and among the top Indian B-Schools.
The Program has been designed to be one of the most rigorous and quality online program in the country in Management.
The Program has the unique feature of the specialization as per preference of the students, subject to the fulfilment of quorum requirements.
Specially Designed for working executives with all the flexibility benefits of Interactive On-site Learning.
Participants selected based on elaborate selection process including Written Test, SOP and Interviews, if considered by IIM Rohtak.
Premium certification from one of the leading B-Schools in India
Teaching through real life scenarios and case studies
Prepare participants for increasingly demanding customer service landscape
Duration: 6 Months
Last Date of Application:
16th July 2016
Last Date of Payment of Fees:
28th July 2016
30th July 2016
Class Start Date:
Graduates (10+2+3) / Post Graduates in any discipline with min. 50% marks [aggregate – considering results of all years (e.g. 3 or 4 together)] recognized by UGC/AICTE.
Maximum 5 years of work experience
Retail Applications + credentials and Corporate Nominations
Selection will be: i) Highly Selective ii) Selective iii) Moderate
Theory & Practical Inputs
Case study approach.
Assignments, E-Learning, & Business Simulation
Impact, Customer Lifetime value
Concepts and metrics
Price, Costing, Margins
Leveraging Customer relationships
Team building, motivation
The IIMR faculty includes a blend of academic excellence and Top management industry experience.
For Indian Residents
INR 2,300/- (inclusive of S.Tax)
INR 32,000/- + Service Tax
Courseware / Study Material Fee
INR 1,500/- + Service Tax
INR 33,150/- (without Application Fee)
Service tax will be charged at prevailing rates (currently 14.5%).
28th July, 2016
INR 17,500/- + S.Tax
28th August, 2016
INR 16,000/- + S.Tax
Apply for the course of your choice in three easy steps:-
Do your research before selecting the course that interests you from the wide range of courses available.
Complete your application form.
Make payment to apply for the course of a particular college and finish the application process.
You will receive a confirmation mail from the respective institute right away. In case the college is closed for new applicants, you can simply register for the course and you would be apprised of the updates from the institute through mails.